Privacy Policy & Terms and Conditions

Welcome to Totally Kiwi's website ("Site"). Your use of our Site is subject to, and conditional on, these terms of use ("Terms") and any changes to these Terms which we may from time to time publish. By viewing and using our Site you accept and agree to be bound by these Terms. If you do not accept or agree to be bound by these Terms, you should stop accessing and using our Site immediately.

Your representations
You represent and warrant that

• All information that you submit to us is true and accurate
• You will abide by all laws and regulations and codes of conduct applicable to your use of our Site, and
• In using our Site, you will abide by these Terms.

Use
Our Site is for your personal and non-commercial use only. You may not

• Copy, distribute, transmit, display, reproduce, publish, licence, create derivative works from, modify, transfer, or sell any information or software obtained from our Site
• Remove any copyright or other proprietary notices contained on our Site
• Disrupt or interfere with any other party's use or enjoyment of our Site
• Disrupt or interfere with the security of, or otherwise cause harm to, our Site, or any content, servers or networks connected to or accessible through our Site or any affiliated or External Sites
• Attempt to gain unauthorised access to our Site or any networks connected to our Site, whether through hacking, password mining or any other means
• Obtain, or attempt to obtain, any materials or information through any means not intentionally made available by us through our Site
• Upload, post, or otherwise transmit through our Site any viruses or other harmful, disruptive or destructive files
• Publish, distribute, e-mail, transmit or disseminate any material, which is unlawful, obscene, defamatory, indecent, offensive or inappropriate through our Site
• Use our Site to disparage, defame, abuse, harass, stalk, threaten or otherwise offend any other party
• Use our Site for any unlawful purpose or in any manner that is prohibited by these Terms

Online Security
Our secure Payment Gateway is hosted by Shopify Payments, and Afterpay. As such Shopify Payments and afterpay take care of the security of your credit card details and information. Please note that our website itself is not a secure site and that

• transmissions to and from our Site may be intercepted and modified by third parties, and
• any files obtained from or through our Site may contain computer viruses or other defects

Ordering
You can order from us by using our online secure store, phone, fax or email. We will then contact you by email after receiving your order to confirm that we have received it. We only deliver to physical addresses. We do not deliver to postal boxes or private bags. Orders are delivered via Post Haste couriers in most cases, with tracking facilities available. We currently are only able to take orders from, and ship to, addresses within New Zealand, and Australia.

Shipping
Shipping is within New Zealand & Australia through the website only, and delivery prices will be calculated at the checkout. Please allow up to 5 business days after date of ordering for your merchandise to arrive within New Zealand and 14 days to Australia. Shipping and handling charges will be added when you order at the Totally Kiwi checkout, if applicable. We use track and trace couriers for all orders, in most cases Post Haste couriers for orders within New Zealand and NZ Post for orders to Australia.

Product Guarantee
We at Totally Kiwi are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however, Totally Kiwi erroneously sends you the wrong item, we will be happy to exchange or refund goods that are returned to Totally Kiwi in a re-saleable condition i.e. unused and in their original packaging, within 14 days of your receiving them. We are not able to exchange or refund goods which have been used unless you are not 100% satisfied with the product. In this case, we will happily refund goods that are returned to Totally Kiwi . If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Where possible, we kindly request you take photographs of any damaged or defective product, so that we may investigate the incident and make improvements where necessary. Prior to dispatching any item you wish to exchange or return, please contact us by email on info@totallykiwi.co.nz, by phone on 03 928 8569 to discuss the nature of your return.

Simply enclose your details and reference number and return the merchandise via pre-paid, insured mail to the address below.
Totally Kiwi Ltd
27 Dobson Street
Ashburton
7700